Where is your focus - paperwork or people work?

Busy?

My guess is that nine out of 10 of you would answer "very."

I'll even go so far as to predict that you what you are busy with is attending meetings, submitting reports, doing rosters, complying with regulations, reviewing contracts, renewing leases, updating policies, replying to emails etc. You get the drift. Busyness. Kind of finds a way of filling our days, weeks, months.

I get it. None of us can actually opt out of this mostly paperwork stuff completely, but many of us are risking taking our eye off the most important responsibility we have - to make people better. 

When we submit to being consumed by the paperwork, and neglect people work, we simply become managers, not leaders. If maintaining the status quo ie being happy with tomorrow being the same as today and yesterday is OK with you, then by all means, keep your focus on the paperwork.

If, and I suspect it is, you'd rather make sure the future is as bright as it can be, focusing on making people better is the key.

Leadership is about people work! 

Hey Leaders! You Have Just One Job.

Want to know the single, most important responsibility of a leader?
 
It’s easy to become overwhelmed just thinking about everything we, as leaders, should be doing. Becoming a better leader is easier said than done. Some people have given up trying because there is just too much to think about. But what if we distilled being a great leader down into just one thing?
 
I recently consulted my mate, Professor Google, about a couple of burning questions that I had. I typed in ‘definition of leadership’ - 280 million search results. I also searched ‘what do leaders do’ - 515 million search results. I have a bookcase in my office that is chock full of big, thick leadership and management texts. How did leadership become so complex?
 
Here’s the one thing that, if leaders focus on achieving, will make a massive difference. Make people better. This thinking was inspired by the 6^th President of the USA, John Quincy Adams who said “If your actions inspire others to dream more, do more, learn more and become more, you are a leader.”
 
Think about this really important question. As a result of your leadership, are your people becoming more, are they remaining the same or have they become less? Sort of tragic if they are less then when they met you. Almost as sad if they have not changed as a result of your influence.
 
‘You manage things, you lead people” said US Navy Rear Admiral, Grace Hopper. It can’t be any simpler. Focus on helping your people grow and develop as your number one leadership priority. Do this, and everything else will fall into place, as it will be your people that will step up and, together with you, make your organisation successful.
 
You have one job. MAKE. PEOPLE. BETTER.

Leaders make better lovers

Leaders love lots.

They love their industry* – that’s where their passion comes from.

They love their organisation – they deeply care that it succeeds and grows.

They love their people – they want to see them grow, develop and be happy.

They love their families – that’s why they strive for and achieve balance between their career and time for their loved ones

They love their communities – they give back and they make sure that their organisations are good corporate citizens.

And finally, they love themselves – they look after their physical and mental health, they challenge themselves to grow and develop and they want to be the best they can be.

Take the leadership love challenge – how many can you tick? Where do you need to love more? What are you going to do about it?

* PS: You may not be in love with your industry, for example you don’t have to be passionate about money to work in the finance industry, but you might at least care about the difference, for instance, that making money available to families makes. It will be harder for your leadership to surface if you really dislike the industry you work in.

Ikea’s Approach To Measuring Performance

I love IKEA. I don’t like shopping, but I love IKEA. For me, the most attractive thing about the Swedish furniture and home accessories chain is its focus on simplicity.

I did a presentation today to the Managers and Supervisor’s of IKEA’s Customer Support Centre at its national HQ in Tempe, Sydney. I arrived early so I had the opportunity to have a quick look around the store, (and to have some of their famous meatballs!).

On the way out of the the cafe I noticed a sign asking ‘How was your dining experience today’? As you can see in the photo above, the Happy Or Not panel has four options. No written survey that would take minutes and might have 10 or so questions, just four coloured buttons with emoji faces.

Simple to participate in, simple to analyse the results. My guess is they get a really high participation rate due to its simplicity.

Part of my presentation to IKEA’s managers was about how to increase employee engagement. One of my Care Factor 100 Principles is to give honest and regular feedback on performance. I reckon one of the reasons managers don’t do this is because they perceive it to be too complex (eg annual performance reviews). My theory is that if we kept it simple, really simple, we would do it more often and the effect would be better performance and better engagement.

Imagine using the Happy or Not approach once a week with your employees? You would then follow it up with a conversation that would improve performance and increase engagement.

What do you think? Happy or Not?

5 THINGS TO TURN YOUR BAD BUSYNESS INTO GOOD BUSINESS

It’s become customary that when someone is asked how they are, the answer comes back something like, “flat out, busy as, out of control” or, as a client recently said to me “I’m as busy as a one legged man in an butt kicking competition”! It seems like it’s a badge of honour to admit that you are really, really busy.

My issue is, that just being busy does not cut it. Being productive, efficient and making progress towards your vision or purpose should be the name of the game, but I see too many people floundering despite being ‘busy’. It’s simply not good business.

Here are five things that will make a difference.

1. Get a system for your time management. Be disciplined and systematic about how you allocate your time to your tasks.

2. Slow down. I see too many people in chaos and they are running really hard and basically getting no where. Slow down or STOP! Get in control, and go again.

3. Prioritise. We simply cannot have it all and do it all. Work out what are the most important things and work on those first.

4. Delegate. Every senior executive I have worked with was doing tasks that someone else in the organisation could and should be doing. Focus on your highest value contribution to you business. Delegate the rest.

5. Say No! We all like to be liked and sometimes we say yes just so we can please or not offend others, when we really should be saying no. Be honest and say no, so you don’t set yourself up for failure.